Woo Skin - Shop now
Currently unavailable.
We don't know when or if this item will be back in stock.

Neato Botvac D80 Robot Vacuum for Pets and Allergies

3.3 out of 5 stars 2,229 ratings

Currently unavailable.
We don't know when or if this item will be back in stock.
Brand Neato
Model Name 945-0202
Special Feature Bagless
Color Black/Arctic White
Included Components Brush
Surface Recommendation
Walls,Floors
Controller Type
Remote Control
Battery Cell Composition
NiMH
Item Weight
9 Pounds

About this item

  • Patented Neato technology - the laser smart mapping and navigation system scans and maps the room, plans, and methodically cleans instead of bumping around.
  • D-Shape design with CornerClever technology gets close to walls and into corners offering maximum hair pickup. Picks up more pet hair than other bots;Charger Voltage : 110V, 220V
  • SpinFlow Power Clean technology combines potent suction and precision brushes to leave floors immaculately clean. Includes easy-to-swap combo & blade brushes offering maximum cleaning. Precise edge cleaning side brush makes sure not a speck of dust is left behind.
  • Auto-charge & resume lets your robot clean room to room - when it needs more power, it automatically returns to charge, then returns to where it left off & finishes the job. It tackles up to 3000 square feet of floor space per cleaning cycle with ease and automatically recharges
  • LaserSmart mapping and navigation system scans and maps the room, plans, and methodically cleans—instead of bumping around.
  • D-Shape design with CornerClever technology gets close to walls and into corners. Maximum hair pickup. Picks up more pet hair than other bots.
  • SpinFlow Power Clean combines potent suction and precision brushes to leave floors immaculately clean. Includes both combo brush, spiral blade brush, and side brush.

From the manufacturer

Neato Botvac D80

High Performance Robot Vacuum--Ideal for Homes with Pets

Uses patented LaserSmart technology with laser floor mapping and real-time object detection to map the room, plan and methodically clean—instead of just bumping around.

Includes both the spiral blade brush (works great on all floors) and the combo brush (picks up all types of hair and is quieter too).

Advanced SpinFlow Power Clean system picks up more of the stuff that lands on the floor—like dirt, crumbs, dust bunnies, and pet hair.

D-shape design and CornerClever technology get to where dirt hides—in corners and along walls.

Moves from room to room, automatically returns to charge base, recharges, and resumes where it left off.

Extra-large, bagless dirt bin holds more than round robot vacuums and is easier to empty.

In the event of any issues or questions with your new robot, please call Neato Robotic Support Team directly. We will make every effort to deliver a 5-star Neato experience.

In the Box

  • Robot Vacuum Installed
  • High Performance Filter
  • Combo Brush
  • Side Brush
  • Integrated Charge Base
  • Power Cord
  • Spiral Blade Brush
  • 1 Extra High Performance Filter
  • Cleaning Tool, and Boundary Markers

Features

'Sees' Your Room and Maps Most Efficient Cleaning Path

Patented LaserSmart mapping and navigation technology sets Botvac D80 on a course to clean carefully, instead of merely moving around. It scans the room, senses objects in real-time, and determines the most efficient path.

SpinFlow System Picks Up More of What Lands On The Floor

Combines powerful vacuum suction and precision brushes to leave floors immaculately clean. Botvac D80 effortlessly picks up stuff like dirt, crumbs, dust bunnies, and pet hair. And with its D-Shape design and CornerClever technology, Neato gets to where dirt hides-in corners and along walls.

Returns to Charge Base As Needed

When Botvac D80 runs low on power, it automatically goes to the charge base. When it’s powered up, it returns to where it left off and finishes the job.

Does The Work For You

Simply push start or automatically schedule cleanings. Botvac D80 automatically vacuums multiple rooms on its own, effortlessly transitioning from room to room and from one floor surface to another.

Extra-Large Bagless Dirt Bin

Its extra-large, bag-less 0.7-liter dirt bin holds more dust and dirt than round vacuums and is easy to empty. Simply lift the bin out of the top of the robot and dump the contents into the trash. There’s less mess than with smaller bins that slide out from the side or underneath the robot.

Easy-to-Schedule Automatic Cleaning

Use the easy Auto-Schedule display screen and controls to set up a schedule that works for you. When you want a quick spot-clean or a thorough multi-room clean that isn't scheduled, just push start.

Maneuvers Around Furniture and Obstacles

As Botvac D80 scans the room, it senses objects in its path, like furniture and toys, and carefully navigates around them. It even detects and avoids stairs. Simple drop down, easy-to-use boundary markers keep it away from places you don’t want it to go.

Cleans Where Others Can’t

Hugs walls and gets under furniture where dust bunnies hide. With its unique D-shape design and 50% larger brush than round robots, Botvac D80 cleans within 10 millimeters of the wall. Plus, its low profile allows it to clean under beds and in other hard-to-reach places where dust bunnies collect.

Maximum Hair Pick Up

Human or pet hair, Neato doesn’t discriminate.

Maximum Hair Pick Up

Smartest, Most Powerful Robot

Comes with Spiral Blade Brush,

Easy to Empty Dirt Bin


Battery Maintenance

By following a few simple rules, you can extend the life of your robot’s batteries. How you take care of the batteries – and how much you use them – affect their longevity. Here are some tips to optimize your battery:

  • Charge your robot overnight before using it for the first time.
  • Keep Neato on its charge base when not in use – out of sunlight and heat, and on a flat surface.
  • Store Neato with the batteries disconnected, or turned off if you will be on vacation or away for a longer period.
  • Charge Neato as soon as possible after discharging the batteries.
  • Keep Neato’s brushes clean.
  • Recalibrate your batteries.

Always use Neato Genuine Accessories

Please ensure that your replacement batteries, filters, brushes and any other components are Genuine Neato Accessories.

Accessories made by third parties may damage your robot or cause performance issues, and will also void your product warranty.

Getting the most out of your Neato robot.

Charge your robot overnight before using it for the first time.

We recommend that you use your Neato frequently to keep it happy and healthy, and you get cleaner floors!

Between cleaning cycles, keep your Neato charging on its charge base.

Maintain your Neato for peak performance by:

  • Emptying your dirt bin after every cleaning.
  • Tapping your filter against a garbage can to remove excess debris.
  • Cleaning your Neato brush after every run to keep the brush debris-free and running smoothly. If debris gathers, don't worry. It's easy to pop the brush out, clean, and put back in robot.
  • Cleaning debris from the side brush.

Product information

Brand Neato
Model Name 945-0202
Special Feature Bagless
Color Black/Arctic White
Included Components Brush
Battery Life 1.5 Hours
Voltage 220 Volts
Power Source Battery Powered
Are Batteries Included Yes
Control Method Remote
Compatible Devices Amazon Echo
Form Factor Robotic
Global Trade Identification Number 00810841011727
UPC 810841011727
Product Dimensions 12.7 x 13.2 x 3.9 inches
Item Weight 9 pounds
Manufacturer Neato Robotics
ASIN B00XELDPL8
Item model number 945-0202
Batteries 1 Lithium Ion batteries required. (included)
Customer Reviews
3.3 out of 5 stars 2,229 ratings

3.3 out of 5 stars
Best Sellers Rank #1,907,257 in Home & Kitchen (See Top 100 in Home & Kitchen)
#1,719 in Robotic Vacuums
Is Discontinued By Manufacturer No
Specific instructions for use Floor
Volume 0.1 Liters
Assembly required Yes
Warranty Description 1 year.
Batteries required Yes
Import Made in USA or Imported

Warranty & Support

For warranty information about this product, please click here [PDF ]

Feedback

Neato Botvac D80 Robot Vacuum for Pets and Allergies


Found a lower price? Let us know. Although we can't match every price reported, we'll use your feedback to ensure that our prices remain competitive.

Where did you see a lower price?

Price Availability
/
/
/
/
Please sign in to provide feedback.

Product Description

Smart, powerful, high-performance Robot vacuum. Great for homes with pets. While you do other things, Neato BotVac vacuums dirt, crumbs, dust bunnies, and pet hair from all floor types and every corner of your home. D-shape with corner clever - exclusive d-shape with corner clever technology destroys dirt where it hides and keeps corners clean. Extra large bag less dirtying and Jumbo high performance filter capture particles as small as 0.3 microns, like mold and pet dander. Perfect for all floor types and pet hair pick-up.

Customer reviews

3.3 out of 5 stars
2,229 global ratings

Review this product

Share your thoughts with other customers

Customers say

Customers praise the robotic vacuum's cleaning ability, particularly its excellent job with dust and pet hair, and its superior suction power that other models. The vacuum performs well under beds and other furniture, though some report it gets stuck frequently. The functionality and value for money receive mixed reviews, with some saying it works like a champ while others report it stops working properly, and while some find it worth the money, others find it disappointing. Battery life is a concern as customers report the battery giving up, and several customers mention the vacuum getting stuck on stools.

AI-generated from the text of customer reviews

552 customers mention "Cleaning ability"458 positive94 negative

Customers praise the robot vacuum's cleaning ability, particularly its effectiveness at picking up dust, hair, and pet hair, with one customer noting it remembers where it stopped cleaning.

"...function works great, the menu is easy to use, and the spot-cleaning tool is helpful, as is the ability to interrupt the cleaning cycle and send the..." Read more

"...the previous days were all cleaned up, it did great job, the floor was spotless...." Read more

"...I'm so happy with her cleaning job that's I'm just accepting I will have to replace the battery after several months...." Read more

"...It's still doing a fantastic job vacuuming, but it definitely has some issues. Is the wi-fi interfering with it somehow? Did it download a virus?..." Read more

307 customers mention "Vacuum quality"220 positive87 negative

Customers are satisfied with the vacuum's performance, noting that it vacuums their house daily and effectively sucks up dust. One customer mentions that it operates right next to boundary strips.

"...Right out of the box, it vacuumed the whole house and found its way back to its base without intervention or incident...." Read more

"...In the morning we woke to a clean home and the vacuum was docked and fully charged. The dirt bag was almost full...." Read more

"...No more dust and dog hair floating around. And it always finds it way back to the charging station. LOVE, LOVE, LOVE it! Did I say I love this?..." Read more

"...Dust bin -big enough for our house but cleaning is a pain and can get dust everywhere if you bang the filter. The AI and room mapping...." Read more

166 customers mention "Picks up pet hair"160 positive6 negative

Customers are satisfied with the vacuum's pet hair removal capabilities, noting it does a great job on dog and cat hair, crumbs, and other debris.

"...I hope it lasts because this really is a good bot. It really does well on pet hair. Cheers" Read more

"...Having done some research, the Botvac was supposed to be really good for handling pet hair, or which we have plenty in our 3 cat/2 dog household...." Read more

"...Either way, it does suck up all the dog hair and dust and awful stickers the dogs drag in. Getting Stuck:..." Read more

"...Emptied the dustbin again, and again, full. This time much less hair and much more fine dust...." Read more

622 customers mention "Functionality"419 positive203 negative

Customers have mixed experiences with the robot vacuum's functionality: while some report it works like a champ nearly every day and performs well in houses, others mention that it quits working.

"...Having had it for a couple of months now, I'm thrilled with its performance!..." Read more

"...The misses from the previous days were all cleaned up, it did great job, the floor was spotless...." Read more

"...UPDATE: Don't waste your money. Less than a year old and it stopped working...." Read more

"...Second vac: OK, the first one was a hassle, but this vac worked perfectly, for about 3 months...." Read more

470 customers mention "Value for money"263 positive207 negative

Customers have mixed opinions about the vacuum cleaner's value for money, with some finding it well worth the cost while others consider it a colossal waste of money.

"...In my estimation, it's worth the higher price...." Read more

"...to buy another Neato after this one, not enough has improved mechanically or technologically...or price-ally...." Read more

"...I hope it lasts because this really is a good bot. It really does well on pet hair. Cheers" Read more

"...The D80 went through a brush in 4 months (the good brushes are expensive) and I've had two units become non-functional on me...." Read more

205 customers mention "Sturdiness"138 positive67 negative

Customers have mixed experiences with the vacuum's sturdiness: some report it performs well on floors and navigates under furniture, while others mention issues with it getting stuck or not moving at all.

"...It does a really decent job on our big short-nap area rug, which our big dog loves to roll and shed on, just goes back and forth in straight lines..." Read more

"...It is able to get under furniture that I'm lax in cleaning under and it does an excellent job on the thin, no pile rugs under the kitchen and dining..." Read more

"...Well, on Jan 24 it stopped working. It still turns on, it'll roll out from it's base...and then, nothing. I have done all the troubleshooting...." Read more

"...It get's the job done. It is cleaning about 2400 sqft in three outings spanning maybe 6 hours. Mostly hardwood but a few rooms of carpet...." Read more

259 customers mention "Battery life"60 positive199 negative

Customers report multiple issues with the vacuum's battery life, including it giving up, never making it back to charge, and being a serious issue to replace.

"...the vacuum had gone over the ground floor and indicated its battery was low and headed back to its base. It took a direct route to the base...." Read more

"...Here is the fix. The problem is that the battery is not receiving a proper charge from the charger and it is going down into critical mode...." Read more

"...Why? Well, on Jan 24 it stopped working. It still turns on, it'll roll out from it's base...and then, nothing. I have done all the troubleshooting...." Read more

"...But so long as this thing lasts a reasonable amount of time, I'll be convinced that my friend is a fool for not buying one of his own...." Read more

196 customers mention "Gets stuck"24 positive172 negative

Customers report that the robotic vacuum frequently gets stuck, particularly on stools, under beds, and on furniture.

"...Next it started with the random stopping, alarm with the message "Press Start to continue", after which it would fire up all the systems and..." Read more

"...I went to investigate and it was stuck under a curtain that reaches down to the floor...." Read more

"...Recently it likes to just stop when it gets stuck, and not continue to clean once it's free...." Read more

"...If it was not so pricey and for my specific reasons ( it got stuck on the dog beds and would have stayed there, missing large area in laundry room,..." Read more

Decent, but serious flaws for long haired pets
3 out of 5 stars
Decent, but serious flaws for long haired pets
I read tons of reviews here on Amazon and other reputable sites before purchasing this Neato D-series model, touted as "the high-performance robot vacuum, specially designed to pick up all types of hair—ideal for homes with pets." I was cautiously optimistic, but I would advise people with dogs who shed a lot of long hair to stay away from this model and possibly all other robotic vacuums. There still isn't a solution out there for us yet. Here's why. First off, our household has two Shepherds, one long haired Shiloh Shepherd and the other a short haired German Shepherd (see mugshots), each are over 100 pounds and are groomed every few weeks. If we don't vacuum for a week, our house turns into the old West with tumbleweeds rolling across the floor when the wind blows. ::Cue music:: (This is not hyperbole.) If you have a Husky, you know what our short haired dog sheds like; you touch her fur and watch it start snowing. The long haired one is a whole other story, which I'll get to in a bit, and probably has slightly longer hair than the length of a Husky's. We have a combination of laminate, carpet, tile, plus area rugs and runners in a home with ~1100 square feet being vacuumed on the first floor. The house was vacuumed thoroughly with an upright Miele Twist before running the Neato about 18 hours later, giving us nearly a full day's worth of dog hair. Sadly, these vacuums don't have nearly enough power to get up the majority of hair we deal with on a daily basis. The Neato does a decent job of reigning in the mess (see picture of bin), but there is still a lot of hair which gets missed and it's quite visible (see pictures of area rugs). One pass with our upright Miele and there's no more hair anywhere, but that one doesn't have to worry about battery life. The bigger issue I have with this model is related to its very tagline of "specially designed to pick up all types of hair." I disagree wholeheartedly with that assessment, particularly relating to dogs with long hair. The combo brush which they state "offers superior pick-up of pet hair on all floor types" may work marginally better than the spiral blade brush, but you'll spend significantly more time picking hair out of it (see picture). In fact, I only spent a few seconds cleaning the spiral blade brush, compared to about 15 minutes on the combo brush using a needle for the edge where the hair gets wrapped around the shaft (see pictures). I couldn't believe just how much hair was wrapped around it! I'm not sure that our floors have any additional hair on them after the spiral brush is used, so the heavy duty brush cleaning requirement feels like wasted effort. After you finish cleaning that, you'll be cleaning the spinning side brush. This brush worries me because I'm wondering a few things about it's design and function. Looking at the clump of twisted black bristles and hair, I'm concerned how long this side brush is going to last before needing to be replaced from all the bristles I have to pull out with the knotted hair (see picture of clump). I'm also wondering if this clump is doing any damage to the fibers in the rug or carpeting. Lastly, how effective is that brush once that clump has formed, especially considering this happens at some point during the vacuuming every single time. There has to be a better design they can come up with to replace the bristles. You'll also be vacuuming the filter after every cleaning session because the hair just gets stuck to the filter itself (see before and after pictures). I hesitate to think what the suction would be reduced to if the filter wasn't vacuumed every day. I'm also wondering if any hair is getting up inside the chassis where the main wheels attach, but I don't want to take the vacuum apart yet. Hopefully this is just me being overly concerned. Overall, if you have small dogs or cats, or large dogs with short(er) hair (e.g. Husky, Pibble, Rottie, etc.), you'll probably be fine with the Neato D series. You may only need to vacuum about once a month or maybe even longer. However, if you have long haired dogs (or cats?), lower your expectations significantly. You're still going to be vacuuming every week or so and that long hair is going to wreak a bit of havoc on the Neato's moving parts and cleaning it will take up a decent amount of time. I'm not looking forward to shedding season.
Thank you for your feedback
Sorry, there was an error
Sorry we couldn't load the review

Top reviews from the United States

  • Reviewed in the United States on July 12, 2016
    We have 2 dogs and 2 cats, and work outdoors constantly. Our floors were always a mess, with 'drifts' of pet hair everywhere. Sweeping only gets so much of it, and vacuuming every day to try and keep up with it just didn't happen in our busy household. I can honestly say that the Neato keeps the floors clean enough every day to have uninvited guests stop in without feeling embarrassed.

    I researched robot vacuums pretty carefully, since the Roomba is so popular and less costly, and found some very thoughtful side-by-side comparison video reviews which showed the Neato Botvac to be a superior product. Having had it for a couple of months now, I'm thrilled with its performance!

    Our house is older, and the rooms are in a circle around a central stairwell. I expected to need to set up barriers or guides with the magnetic strips in order to keep the vacuum on track, but the Neato's mapping function works beautifully. Right out of the box, it vacuumed the whole house and found its way back to its base without intervention or incident. I did eventually use the magnetic strip around the base of a plant stand because one of the pots kept falling over, and it works as advertised.

    In the interest of full disclosure, I will say that we programmed the vacuum to run every day in the early morning. We make sure toys and tools are picked up the night before, if they are small enough to get sucked into a vacuum. Bottom line is, if you were to run over an item with a regular upright vacuum and it would suck it up, then it's probable the Neato would too. We keep cords tied up. The bathroom rug sometimes rolls up while it's being vacuumed, but the Neato usually extracts itself without our intervention.

    Maintenence-wise, having the Neato vacuum every day, we've found that we need to empty the dirt bin every couple of days. It's easy to do, and if it's full the Neato will chirp at you and remind you if you forget to do it. I use our big vacuum's hose to suck the dust out of the filter every so often. I also check the brush roller for long hair and thread that may have wrapped around it every week or so. The vacuum has never stopped functioning because of it, but it can accumulate.

    The schedule setting function works great, the menu is easy to use, and the spot-cleaning tool is helpful, as is the ability to interrupt the cleaning cycle and send the Neato back to its base.

    The biggest difference between the Neato and the Roomba seems to be the Neato's mapping capabilities. In my estimation, it's worth the higher price. While it does make contact with walls and furniture, the Neato actually cleans a room based upon its obstacles and its shape, rather than just bouncing off of furniture and walls to try and cover the area. It does a really decent job on our big short-nap area rug, which our big dog loves to roll and shed on, just goes back and forth in straight lines across it, like it's mowing a lawn.

    None of the robot vacuums are able to get into all of the hard-to-reach places, so we still have to break out the big upright with the hose attachment every so often to get under really low furniture and other nooks and crannies. The Neato does 98% of the floor cleaning, though, which has been wonderful. Wish I'd gotten one years ago!
  • Reviewed in the United States on October 22, 2015
    UPDATE TO UPDATE:
    DO NOT BUY In case anyone really reads these, I was able to get my not-working Neato replaced with another non-working Neato. Upon attempting to remedy the new situation I was informed that the warranty had expired on the replacement so they would do nothing. Per the email I had 90 days for the warranty on the replacement, it has been under 60 day since I've received the replacement...DO NOT BUY or expect to be screwed out of your money too.
    UPDATE:
    Don't waste your money. Less than a year old and it stopped working. Initially it wasn't going out on it's scheduled times (as mentioned originally), then it started sitting on it's charging base in alarm with a message "Turn Switch by dust bin to On position" or something like that. The switch that you pretty much never turn off once you first get it, yeah that one. I was able to force it to go out and clean by holding the "house" button down for a short time which completely negates the "schedule" ability. Next it started with the random stopping, alarm with the message "Press Start to continue", after which it would fire up all the systems and then shut down again. Attempted to contact customer service via email (as that's about all I have time for) but no response. Previously I was on the fence about whether I'd buy another Neato product, but after this..no more.

    Mixed on this. I had an older model which worked well until someone stepped on it and broke the display. I decided to replace it with this newer model. We had the older model set to go Monday thru Friday at a set time while we were at work. Occasionally I would find it stuck somewhere it didn't belong, but after moving things and using the magnet strips I had pretty much removed all of the obstacles which troubled the bot.
    This one, however...If I get home from work and find this one on it's base, I have to check it's dust bin to make sure it actually went out and cleaned! It's very rare that I come home and not have to begin the search to find where it decided to get stuck this day. As others have mentioned, it struggles with any round based feet, such as those on tables or fans. It likes to wedge itself into areas it cant fit, both height and width, and when it discovers it can't remove itself, it decides to wedge itself even further (mine managed to dent the blue disk covering it's laser sensors on top). After arguing with my wife I convinced her to allow me to put down the magnet strips in the open, around the objects which it's frequently stuck on. No good. The thing just pushes them out of the way and proceeds to get stuck behind the strips on the object. On our tiled floor I tried taping them down with clear tape...that looked much better, 3ft brown strip on beige tile with shiny clear tape holding it to the floor, I'm sure no one even noticed! Most frustrating place that it continues to get stuck is under the cabinets, just enough space for it not to trip the bumper-sensor but low enough that once it's under the 2in lip, it cant get out. Also, it struggles with small drops. We have 2 thresholds with a 1/2in drop, it goes down with no problem but is unable to return, and of course the magnet strips are useless with this as well.
    A couple Pro's and Con's:
    Pro's:
    Easy setup and easy use
    Quiet (compared to our previous model)
    Cleans well
    Programmable
    Automated, even if it requires babysitting.

    Cons:
    Gets stuck EVERYWHERE
    Magnet strips, when they work, are still unsightly.
    Filter/Dust bin -big enough for our house but cleaning is a pain and can get dust everywhere if you bang the filter.
    The AI and room mapping. I had hoped it would have a room memory at this price or at least the ability to not bang into the wall over and over when it gets confused (as others have mentioned)
    Overall, I like the convenience but will be skeptical to buy another Neato after this one, not enough has improved mechanically or technologically...or price-ally. I still suggest the Neato brand over others that I've seen but not with the enthusiasm I did with the older model.
    23 people found this helpful
    Report

Top reviews from other countries

Translate all reviews to English
  • MARLENE AGUIRRE
    5.0 out of 5 stars Excelente producto
    Reviewed in Mexico on May 1, 2019
    Es el mejor robot limpiador
    Report
  • Canaussie
    5.0 out of 5 stars Brilliant software and well executed design
    Reviewed in Canada on October 2, 2015
    I researched extensively whether to upgrade my old Roomba or buy this. I chose Neato despite Roomba having the bigger mind share. I have only had the device for a week so time will tell how reliable it is but so far I'm very impressed. I have an electrical engineering and software background and have owned an older Roomba, so I am speaking from a position perhaps a little different than many. The software in this device is excellent. It very effectively maps the rooms and does a great job of remembering where it is and where it needs to be. The cleaning is excellent too. It covers 1000sq ft of carpeted rooms on a single charge. Unlike my old Roomba, it does find its way back to the charger. The straight lines of cleaning appeals more to my sensibilities than Roomba's random bumping off objects. Because Neato has a method to its cleaning process it's also very quick to get the job done with a high degree of confidence in thoroughness. My old Roomba used to bump around randomly until the battery depleted and I was never sure it cleaned everywhere. Sometimes I would deliberately place something for it to clean up, with varying success. Overall a well designed product if it keeps up it's current standard of cleaning. The only down side is the magnetic strip used to "wall off" areas. I think I prefer the Roomba electronic wall. The magnetic strip is ok, I just wish the device shipped with more of it so I don't have to keep moving it around the house and augmenting it with stacks of books or stools. It was necessary to order more of this tape for permanent setup.
  • Steve B
    1.0 out of 5 stars 3 Month in and our NEATO is NADA - back to manual vacuuming... don't waste your money!
    Reviewed in Canada on November 25, 2017
    Loved our Neato for all of 3 months. Now our Neato is Nata... It worked just long enough for the Amazon return window to close...

    At the beginning it was amazing. We had it scheduled to clean 3 days a week and it flawlessy cleaned, returned to its base and recharged without any intervention from us other than to empty it's tray, which it regularly encouraged us to do with its little polite bleeps and on-screen messages.

    It cleaned really well picking up loads of dirt, dust, crumbs and hair. It burrowed under couches, dug into corners, navigated under chairs and avoided pitfalls like staircases. We were really impressed with Neato and were proud bot parents until...

    Three months in, it started to get stuck regularly under the couch. It seemed to become more aggressive crawling over top of things and backing itself up into corners climbing the baseboard and getting itself stuck. In addition to what appeared to be a new previously unseen aggressive behaviour, it is now regularly got confused spinning in circles, unable to find its way to its charging station and sitting forlorn in the middle of the room bleeping helplessly and begging for someone to carry it back to it's charging station. It also seemed to lose it's ability to apply a logical cleaning pattern. Where it had previously sought out the boundaries of a room and then methodically moved back and forth in the large open spaces to clean, it now missed large swaths and seemed to randomly move to different rooms to clean without properly completing the room it started in.

    We've tried gently cleaning the senors on Neato's side as well as the LIDAR scanner lens with q-tips and a soft cloth. We've cleaned and dusted it's rollers, brush and interior to no avail. We've tried resetting it (physical switch, shutdown menu) nothing seems to help it return to its former self. We've gone to the Neato website looking for guidance and support and found it to be sparse and unhelpful. Can't even find details about the specific model (D80) we purchased and how to reset it. Going to try to pursue the warranty and repair route now... wish us luck. I will report back on our experience with that. Hopefully the Neato company will redeem itself. Let's see what happens...

    We bought the Neato for all the rave reviews we read. For the money spent on this, we could have hired a human to clean during the 3 month period Neato actually worked and saved some money and the headaches. DON'T WASTE YOUR TIME ON NEATO - 3 MTHS of 3 DAY-A-WEEK VACUUMING IS NOT A REASONABLE RETURN ON THE INVESTMENT. Oh and almost forgot the first Neato shipped didn't even turn on out of the box. It had error codes displayed on-screen when we tried to turn it on. Had to return and exchange it for a new one.
  • Amazonian
    4.0 out of 5 stars Highly recommended robot vacuum that doesn't replace your manual vacuum but comes darn close!
    Reviewed in Canada on November 11, 2017
    This is a very smart vacuum, better than other competitors in its class. I've been using it for almost a year and haven't had any issues. It sucks up dust and hair in its path. I have a newborn and it's amazing to have a "robot" clean your house while you're doing other things. Makes you feel like you're living in the future!

    What I like about it:
    * Very smart, will leave its base, find the edge of a room, and trace a path around the room. Then it will systematically clean the room in neat lines. I also bought an iRobot Roomba, which made a lot of noise and seemingly cleaned at random, bouncing from wall to wall like a ping pong ball. This is way smarter.
    * The shape allows it to get into corners easily, unlike the Roomba I tried which was a circle, and left dust in the corners of the room
    * Because of the way it cleans (in lines), gives carpets that "just vacuumed" look
    * Will find its base to charge when it runs out of energy, and then finish the room when it's fully charged
    * Avoids tumbling to its death on stairs and other edges
    * The bin is relatively easy to clean, with a caveat (see below)
    * Comes with a little comb to clean the filter, and boundary markers to stop it from going places you don't want it to

    What can be improved:
    * Can easily get stuck on cords or other objects of similar profile, making it hard to just leave on its own
    * Can sometimes get stuck in tight spaces and spend several minutes trying to get out, before giving up and beeping for help
    * Sometimes rubs against furniture as it passes. It hasn't happened yet but I'm worried about it leaving marks
    * Emptying the bin is easy, but the way its designed requires you to remove the filter first. The filter needs some force to remove, which can result in all the dust and dirt coming out quickly. To remedy this, I remove the filter in a bag to ensure the dust falls into something and not back on the floor. A minor annoyance
    * Sometimes I'll come home and find it stuck on something, which is another minor annoyance because you have to make sure your floors are free of any cords before you can let it lose. For this reason, I don't schedule it when I'm away from home.

    What to know before purchasing:
    * This vacuum is loud, as all vacuums are, making it hard to schedule it to clean at night
    * Does not come with a smartphone app, but an app isn't needed since you can schedule it to clean from the screen
    One person found this helpful
    Report
  • Maxime D.
    3.0 out of 5 stars its a good robot do a good job if use everyday
    Reviewed in Canada on December 15, 2017
    its a good robot do a good job if use everyday. but its a bit slow and hes dumb because (forget to go someplace or even sometime some entire room) he wont rememver your house layout his second mode doesn't do a real square around is starting point and because its dosent scan the entire room there no function of doing your room row by row. the bright side is it dose a good job if use everyday my house is kleen work well with all my pet hair and human hair is easy to use and it work both really good on rug and hard floor.