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Echo Connect – requires compatible Alexa-enabled device and home phone service

3.8 out of 5 stars 2,391 ratings

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  • Connect your home phone to your compatible Alexa-enabled device to call any phone number, using just your voice.
  • Echo Connect uses your existing home phone service (analog landline or VoIP) to make and receive calls (carrier charges may apply). You can control if Alexa dials a ‘1’ for local calls or not.
  • Plug Echo Connect into your home phone jack, complete setup with the Alexa App or on alexa.amazon.com, and you’re ready to make and receive calls.
  • Sync all your contacts from a smartphone or tablet. Don’t have an existing address book or mobile device? Use alexa.amazon.com to quickly add the contacts you need from any internet-connected PC or Mac.
  • Call contacts and voice dial numbers hands-free. And navigate automated phone systems with your voice.
  • Echo Connect will work with your compatible Alexa-enabled devices.

We want you to know

We will send you an email with the most up to date set up instructions. US numbers are automatically dialed with a 1 plus the area code and carrier charges may apply as a result, this setting can be changed in the Alexa App. ISDN landlines are not supported.

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What is Echo Connect?

'Alexa, call Mom's mobile.' | 'Alexa, answer the phone.' | 'Alexa, dial 206-555-0126'

Echo Connect works with these Alexa-enabled devices

Echo Connect works with Echo (1st Generation), Echo Dot (1st Generation), Echo Dot (2nd Generation), Echo Show, Echo Spot, Echo (2nd Generation), Echo Plus
Call anyone

Simple to Set Up & Use

Getting started is easy—just plug in Echo Connect and launch your Alexa App from a compatible smartphone (iOS or Android) or go to alexa.amazon.com.

Plug in Echo Connect
Sync your contacts in the Alexa App
Just ask Alexa to call any of your contacts

Technical Details

Echo Connect

Echo Connect

Size

5.1” x 3.5” x 1.2” (130 mm x 90 mm x 29.5 mm)

Weight

4.5 oz. (126.9 grams) Actual size and weight may vary by manufacturing process

Alexa App

The Alexa App for Echo Connect is compatible with iOS (9.0 or higher) and Android (5.0 or higher).

Wi-Fi Connectivity

Dual-band Wi-Fi supports 802.11 a/b/g/n/ac (2.4 and 5 GHz) networks. Does not support connecting to ad-hoc (or peer-to-peer) Wi-Fi networks.

Warranty and Service

1-year limited warranty and service included. Use of Echo Connect is subject to the terms found here.

Included in the Box

Echo Connect, Power Adapter, Micro-USB Cable, RJ11 Splitter, Phone Cable.

Customer reviews

3.8 out of 5 stars
2,391 global ratings

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Customers say

Customers find the Echo Connect works well with both landlines and cell phones, and appreciate it as a smart home addition. The setup process receives mixed feedback, with some finding it easy to use while others struggle with poor instructions. The connection quality and value for money are also mixed, with some saying it's worth the money while others find it useless. The audio quality and voice control features get mixed reviews - while some praise the sound quality and voice-activated capabilities, others report poor sound and issues with Alexa not announcing callers.

AI-generated from the text of customer reviews

525 customers mention "Functionality"398 positive127 negative

Customers report that the device functions well, particularly with landlines and cell phones, and one customer mentions it works seamlessly with their Ecobee thermostat.

"...Bottom line: 5 stars for it working and working well, today. This device needs some major improvements for the future, though...." Read more

"Amazing device! Here's what I have and what I did with it...." Read more

"I love the idea of Echo Connect and it works great now that I have it setup...." Read more

"...But at any rate the documentation is very basic and not helpful and less everything just happens to go right...." Read more

377 customers mention "Phone caller"268 positive109 negative

Customers appreciate that the device can answer phone calls and announces who is calling, with one customer noting it can make and receive calls to a landline number.

"...Test calls were very good to family, vary minimal echo even in the bathroom...." Read more

"...calls voice recognition is good for the most part and is able to call the correct contact...." Read more

"...the perfect marriage of all of your Echo speakers working to dial out using your voice and your mobile address book(s), and answer calls..." Read more

"...No Caller ID announced from even my uploaded cell phone contact list Amazon uploaded during setup. -..." Read more

86 customers mention "Concept"86 positive0 negative

Customers like the concept of this device, describing it as a great addition to smart home systems and a useful tool.

"The Idea is a neat idea, but it is not quite there yet. I have five echo devices in my home...." Read more

"I have to agree with what many are saying. This is an awesome, killer concept poorly executed...." Read more

"Very handy, quick and easy setup...." Read more

"The item is a good idea...." Read more

413 customers mention "Ease of setup"283 positive130 negative

Customers have mixed experiences with setting up the device, with some finding it easy to use and connect, while others report difficulties and poor instructions.

"...Makes them into speaker phones. The installation is so easy, I thought it was hard...." Read more

"...Setup was easy with patience. I was very annoyed there was no provision for wall mounting and that knocks 1 star off an otherwise 5 star device." Read more

"...This feature can only be configured from a smart phone and ties the Echo Connect functionality initially to that same phone...." Read more

"...Echo Connect uses a standard micro-USB power connection. - Very easy to set-up..." Read more

183 customers mention "Audio quality"98 positive85 negative

Customers have mixed experiences with the audio quality of the device: while some find it better than speaker phone, others report issues with callers being hard to hear and loud whine and feedback.

"...Test calls were very good to family, vary minimal echo even in the bathroom...." Read more

"...Alexa merely chimes incessantly “incoming call, incoming call, incoming call…” Echo Spot displays “Incoming Call”...." Read more

"...So now this is the perfect marriage of all of your Echo speakers working to dial out using your voice and your mobile address book(s), and answer..." Read more

"...is a delay and all of the other issues mentioned, like mediocre sound quality using a Dot. But I like it...." Read more

183 customers mention "Connection quality"62 positive121 negative

Customers have mixed experiences with the connection quality of the Echo Connect device, with some reporting it works like a charm while others find it unreliable.

"...Yes, you can do it with multiple Amazon accounts, but an Amazon Echo can't connect to more than one Amazon Account. There in lies the other issue...." Read more

"...It was easy enough to set up and connect to my Wi/Fi. If power was lost I was able to reconnect it without much trouble...." Read more

"...Cons: - No Ethernet connection. - Echo Connect is huge. It’s 50% larger than an Echo Dot!..." Read more

"...At some point you have to disconnect from Wi-Fi and connect to the Echo Connect as if it were a Wi-Fi router in your connections...." Read more

177 customers mention "Value for money"85 positive92 negative

Customers have mixed opinions about the value for money of the device, with some finding it well worth the money and noting there are no additional expenses, while others consider it pretty useless and not worth the time or trouble.

"...A land line phone connection is required. This is worthless without one...." Read more

"Great product with great integration. The only downside is that when you set this up you need to have a 'phone number' that can be texted...." Read more

"...; In short, without your own smart phone I think this thing is kinda useless. Now that it is working, I think it is pretty amazing...." Read more

"...contact list syncs with my phone when I make changes, and it's reasonably priced. It works with my existing hardware, so it enhances my investment...." Read more

99 customers mention "Voice control"42 positive57 negative

Customers have mixed opinions about the voice control features of the device, with some praising the awesome voice-activated capability and voice-activated phone service, while others report issues with Alexa not announcing callers.

"...Nope! Furthermore, Alexa won’t even announce callers from my mobile phone contact list Amazon got during setup...." Read more

"...It is a great product that gives me speaker phone and voice-activated phone service in more rooms (anywhere there is an Echo)...." Read more

"...My situation is different, It is onlyh one incoming caller Alexa doesn't recognize, my Mom. I just wanted to hear her name said...." Read more

"...So I'll work on that. BUT, I can call anyone from any echo device..." Read more

Perfect Marriage of your Echo Speakers Working with your Mobile Address Book on Your Land Line
4 out of 5 stars
Perfect Marriage of your Echo Speakers Working with your Mobile Address Book on Your Land Line
We absolutely LOVE our Alexa smart speakers at our house, have 21 in active use (4 Echos, 2 Shows, 1 Spot, 9 Dots, 1 thermostat, 1 Fire TV, 1 Echo Auto, 1 Garmin Speak, 1 smartwatch with Alexa). I still have a home phone line (actually a Comcast IP phone) because of poor cell reception inside my house, and relatively cheap cost to run it. But I so rarely use it because I have to look up phone numbers on my phone and dial them manually. With an Android mobile phone, your Echos can already dial out using your Android phone, but my problem is my mobile doesn't work well at home, and I switched to iPhone XS Max recently. So now this is the perfect marriage of all of your Echo speakers working to dial out using your voice and your mobile address book(s), and answer calls (with caller ID from your mobile address book). What I like best is when the phone rings, I don't have to go find one of my few handsets around the house, because there is always an Echo speaker nearby. AUDIO LAG = GREAT: The audio lag is a LOT better than when just messaging between echo to echo locally, and as far as I know the same as it is normally between two people. But if you call from your mobile to home and speak, you can hear the smallest lag. I point it out because when I use echo-to-echo messaging to my wife downstairs, I can audibly hear through the house more lag. Now I prefer to just call her mobile from my echo :) . It even asks me who's address book to use, mine or my wife's, so somehow it is aware of hers as well, and I only set it up from my Alexa app. AUDIO QUALITY = OK: Audio quality is OK, good enough for casual use. These aren't like dedicated Jabra voice conferencing speakers that cost more than Echos. I just would not say that it is really crisp & clear like a dedicated conferencing speaker, or speakerphone on an old land-line. I wouldn't necessarily use it for a home office for frequent conference meetings. I use Google Meets anyway for that. But for as often as I actually use my land-line (not often), this is convenient. OTHER IMPERFECTIONS: (1) When connected, it has bright lights on it, not suitable for a bedroom at night (but at least they don't blink). But some blackout stickers take care of that (see pictures). (2) When the other end hangs up, it takes a while for your Echo to realize it is disconnected. I had my wife hang up and call me right back, and if never rang through until it realized to hang up. Of course you can just say "Alexa, hang up". (3) Once answered on one Echo, I couldn't figure out a way to transfer it to another echo, or conference in other echos such as for both my wife and I to be on the call together from different rooms if we want, something we can actually do with our land-line handsets. I supposed they can add this.
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Top reviews from the United States

  • Reviewed in the United States on September 15, 2019
    The Amazon Connect is basically a device able to turn any of your Amazon Echo devices into:

    1) Extensions to your home (VoIP or regular wired landline) phone and
    2) Makes them into speaker phones.

    The installation is so easy, I thought it was hard.

    1) You wire the Echo Connect to your phone system, as you would any hardwired phone.
    2) You connect power to the Echo Connect.
    3) You wait for the device to come online. This means you wait till all four (4) indicator lights come on a solid white.

    When someone calls you, the Amazon devices without a screen will announce the call (e.g. phone number or name). You can answer or decline the call. You can hang up, when done with the call. Special note: At the present time, Amazon doesn't give non-screen customers a way to access the phone keypad. Basically, you're using a phone before even the rotary dial phone! Sigh, Amazon gives one great step forward and two steps back, no wait, its three steps back.

    I should note I submitted a request Amazon should provide a voice keypad (or something) for non-screen Amazon devices. Non-screen can dial a number and they should be able to access a keypad in some manner, too.

    In the case of those devices with a screen, you'll hear and see the information. You can answer via voice or an onscreen icon. Unlike the non-screen versions, the screen versions gives you a keypad!

    The other area of improvement is the forced limitation of only one device per account. There are reasons I can think of for people to need three devices.

    1) Home
    2) Vacation Home
    3) Cellphone (there are Bluetooth 2 wired phone line adapters)

    You need them in your home, your vacation home, and your cellphone. Cellphone? Yes, cellphone. When you come home, you should be able to:

    1) Plug into charger (or set down for wireless charging)
    2) Connect to a Bluetooth to Wired Phone line adapter (sold on Amazon)

    This way a person could soak in a tub, be out by the pool, with the children, etc., and should a cell phone call come in the person can get it wherever they are in the home without carrying it.

    ** Think of how many home accidents with a cellphone this might prevent.
    ** How many times you won't misplace the phone somewhere in the home.
    ** How easy it will be doing stuff without having to carry the phone with you.
    ** How easy it will be to find time to charge the phone verses now.
    ** You won't need to worry about having greasy, dirty, or otherwise messy hands while carrying or using the phone.
    ** and the list goes on as I'm sure each person has their own issue(s).

    Yes, you can do it with multiple Amazon accounts, but an Amazon Echo can't connect to more than one Amazon Account. There in lies the other issue. You will want multiple phone types / locations on one account and with multiple devices.

    Bottom line: 5 stars for it working and working well, today. This device needs some major improvements for the future, though. This review only presented two of these improvements / new features.
    5 people found this helpful
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  • Reviewed in the United States on January 30, 2019
    Amazing device! Here's what I have and what I did with it. First we are running an OOMA VoIP phone fully configured with house address assigned, Echo, Dot and Connect. I wanted my wife to be able to call 911 and get help while i was at work but i didnt want the subscription fee that came with the mainstream providers and i didnt want to rely on actually having "the button" on her or within reach. Enter the Amazing Alexa! The Connect is connected between the OOMA and POTS phone with the provided splitter. My wife's Alexa account is configured as the primary and all applicable phone numbers in her PHONES contact list; no extra contact list needed. The Echo is configured for the Connect and Alexa imported all numbers from her phone automatically-ish, there us a little updating and auto configuring that happens which causes a small delay in everything working, do not troubleshoot the system for at least 5 minutes. The Dot was configured normally and sits in the bathroom. Test calls were very good to family, vary minimal echo even in the bathroom. Next was the big step, deep breath, I called our local PD and explained what I was doing and asked if I might make a test call to our 911 dispatch. First response was, "cool idea" followed by the auth to make the call. Big deep breath, I called 911 by simply saying "ALEXA, CALL 911." She dialed the number and I explained to the dispatcher what I was doing and let her know I had already asked for permission. The 911 operator was able to clearly hear me in the bathroom with the fan on and water running, she was able to see my address configured in OOMA, and she also was impressed with the concept. As an added bonus, we can listen to music in the shower! 911 did send a unit to just make sure which was cool, as I explained the concept again, the Officer again replied "cool idea." Bottom line, by purchasing the devices outright, we don't need to rely on a service($25 - 30 a month) and we don't need to make sure there is a button device that she is able to activate. Win, win and way cool solution to possibly life threatening problem. Amazon rocks!
    2 people found this helpful
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