Add to your order

  • Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
  • 24/7 support when you need it.
  • Quick, easy, and frustration-free claims.
Cover this product:
2-Year Protection $26.99
3-Year Protection $36.99
Cover all of your eligible devices:
Asurion Complete Protect: One plan covers all eligible past and future purchases (Renews Monthly Until Cancelled) $16.99/month

Add to your order

  • Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
  • 24/7 support when you need it.
  • Quick, easy, and frustration-free claims.
Cover this product:
Buy new:
$273.90
FREE delivery Thursday, May 16
Ships from: Amazon
Sold by: Lumege (Serial Numbers Recorded)
FREE Returns
FREE delivery Thursday, May 16. Order within 12 hrs 4 mins
In Stock
$$273.90 () Includes selected options. Includes initial monthly payment and selected options. Details
Price
Subtotal
$$273.90
Subtotal
Initial payment breakdown
Shipping cost, delivery date, and order total (including tax) shown at checkout.
Ships from
Amazon
Ships from
Amazon
Returns
30-day easy returns
30-day easy returns
This item can be returned in its original condition for a full refund or replacement within 30 days of receipt.
Read full return policy
Returns
30-day easy returns
This item can be returned in its original condition for a full refund or replacement within 30 days of receipt.
Read full return policy
Support
Product support included
What's Product Support?
In the event your product doesn't work as expected or you need help using it, Amazon offers free product support options such as live phone/chat with an Amazon associate, manufacturer contact information, step-by-step troubleshooting guides, and help videos. By solving product issues, we help the planet by extending the life of products. Availability of support options differ by product and country. Learn more
Support
Product support included
In the event your product doesn't work as expected or you need help using it, Amazon offers free product support options such as live phone/chat with an Amazon associate, manufacturer contact information, step-by-step troubleshooting guides, and help videos. By solving product issues, we help the planet by extending the life of products. Availability of support options differ by product and country. Learn more
Payment
Secure transaction
Your transaction is secure
We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more
Payment
Secure transaction
We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more
Include
Add a Protection Plan:
Sorry, your monthly warranty plan was removed because these plans are currently only available for single-item orders.
Add to your order

2 Year Electronics Protection Plan

from Asurion, LLC
(528)
  • No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
  • Coverage: Plan starts on the date of purchase. Malfunctions covered after the manufacturer's warranty. Power surges covered from day one. Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
  • Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
  • Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
  • Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
Learn more

3 Year Electronics Protection Plan

from Asurion, LLC
(5212)
  • No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
  • Coverage: Plan starts on the date of purchase. Malfunctions covered after the manufacturer's warranty. Power surges covered from day one. Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
  • Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
  • Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
  • Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
Learn more

Asurion Complete Protect: One plan covers all eligible past and future purchases on Amazon

from Asurion, LLC
(691)
  • Buy a lot of stuff on Amazon? Tons of items eligible for coverage, from the latest tech like laptops, game consoles, and TVs, to major appliances, sporting goods, tools, toys, mattresses, personal care, furniture, and more.
  • Accidents happen. That’s why for your portable products we cover accidental damage from handling such as drops, spills and cracked screens. We also cover electrical and mechanical malfunctions, power surges, and wear and tear.
  • Past and future purchases covered. 30 days after you are enrolled, all eligible past purchases (up to 1 year prior to enrollment) and future eligible purchases made on Amazon will be covered by your plan as long as you are enrolled.
  • Fast, easy claims. Frustration-free claims, with most filed in minutes. We will fix it, replace it, or reimburse you with an Amazon e-gift card for the purchase price of your product (excluding tax). File at Asurion.com/amazon.
  • No hidden fees. For just $16.99 a month + tax you’re covered for up to $5,000 in claims per 12-month period. *THIS PROGRAM IS MONTH-TO-MONTH AND WILL CONTINUE UNTIL CANCELED* Coverage for all products ends 30 days after the plan is canceled. Cancel any time.
Learn more
FREE Returns
FREE delivery Thursday, May 16. Order within 12 hrs 4 mins
Only 2 left in stock - order soon.
$$273.90 () Includes selected options. Includes initial monthly payment and selected options. Details
Price
Subtotal
$$273.90
Subtotal
Initial payment breakdown
Shipping cost, delivery date, and order total (including tax) shown at checkout.

Google Nest Cam with Floodlight - Outdoor Camera - Floodlight Security Camera, White, 1 Count (Pack of 1)

4.2 4.2 out of 5 stars 5,171 ratings
$273.90
FREE Returns
1 Count (Pack of 1)
Nest Cam with Floodlight
This item is certified to work with Alexa
WORKS WITH ALEXA
Add voice control by combining with a screen Alexa device
  • This item
  • +
  • Alexa Device
    Required
  • =

  • “Alexa, show the front door camera.”

Total Price: $338.89
See Less
{"desktop_buybox_group_1":[{"displayPrice":"$273.90","priceAmount":273.90,"currencySymbol":"$","integerValue":"273","decimalSeparator":".","fractionalValue":"90","symbolPosition":"left","hasSpace":false,"showFractionalPartIfEmpty":true,"offerListingId":"XyMpYFIMQ89chuTmW3EExUVQ4q86C6Gknf7iZw%2FxJkhHFpY8x%2FGA%2FxKB2b0jdwW9aXfQdGvIf3SrmihmseV73UaZkrAJUVXZSW0OHJknEKIkGeBqSarLqba6hZduXJO%2B7NsVURgR6PQdyqKzSX3jx8ElfgdoRd%2BLGpgZiIb1fGFX4ug0w08g5xDq%2Fd9NcV2R","locale":"en-US","buyingOptionType":"NEW","aapiBuyingOptionIndex":0}, {"displayPrice":"$224.46","priceAmount":224.46,"currencySymbol":"$","integerValue":"224","decimalSeparator":".","fractionalValue":"46","symbolPosition":"left","hasSpace":false,"showFractionalPartIfEmpty":true,"offerListingId":"XyMpYFIMQ89chuTmW3EExUVQ4q86C6GkoAJy2Sx65uIG35chjNT0BK%2FEY9yvraPwB8%2BQUkFdan3RKBQfXMK3792vt%2FdIYxK%2FxkjOqaGaYTD0tyzdxhgVkj578DCM9v6iw5md2VNT5fNr064YGDEguQjpzXBEexkwMMtEFf%2BsWvGJBcJWCpvu%2BC2xLQoKxXug","locale":"en-US","buyingOptionType":"USED","aapiBuyingOptionIndex":1}]}

Purchase options and add-ons

Recommended Uses For Product Outdoor Security
Brand Google
Model Name Nest Cam with Floodlight
Connectivity Technology Wireless
Special Feature HD Resolution,Night Vision,Motion Sensor

About this item

  • Nest Cam with floodlight has built-in intelligence and can tell the difference between a person, animal, and vehicle and send alerts directly through the Google Home app[1], no subscription required
  • Easily check in from anywhere 24/7 with 1080p HDR video[1] with night vision; see what you missed with 3 hours of free event video history[2], or add a Nest Aware Plus subscription for 10 days of 24/7 recording and 60 days of event video history[3]
  • If your Wi-Fi goes down or there’s a power outage, Nest Cam will store up to an hour of recorded events so you can see what you missed[4]
  • Nest Cam with floodlight detects more than just motion; it automatically lights up when there’s important activity and it can even detect familiar faces with a Nest Aware subscription[3,5], so you know who’s coming and going
  • Take action in an instant if something happens; talk and listen with the built-in speaker and mic on your security camera or call your local emergency service directly from the Google Home app (Nest Aware subscription required)[6]
  • Stream your live video feed hands-free on compatible smart displays with Google Assistant and smart displays, smart TVs, and tablets with Amazon Alexa. You can also ask Google Assistant to turn on the floodlight.
  • Nest Cam requires the Google Home app and a free Google Account - it’s not compatible with the Nest app or the Nest site
Add a debit or credit card to save time when you check out
Convenient and secure with 2 clicks. Add your card

Consider a similar item

Amazon's Choice
(10520)
$169.99
Climate Pledge Friendly Climate Pledge Friendly

Frequently bought together

Google Nest Cam with Floodlight - Outdoor Camera - Floodlight Security Camera, White, 1 Count (Pack of 1)
$271.99
Only 8 left in stock - order soon.
Sold by Next1GenTech (Serial Numbers Recorded) and ships from Amazon Fulfillment.
+
Google Nest Doorbell 720p- (Wired, 2nd Gen) - Video Security Camera - Ash
$149.99
Get it as soon as Friday, May 17
Only 2 left in stock - order soon.
Sold by Advanctech and ships from Amazon Fulfillment.
+
Google indoor Nest Security Cam 1080p (Wired) - 2nd Generation - Snow
$95.00
Get it as soon as Thursday, May 16
In Stock
Sold by Esquared Trading and ships from Amazon Fulfillment.
Total price:
To see our price, add these items to your cart.
Details
Added to Cart
Some of these items ship sooner than the others.
Show details Hide details
Choose items to buy together.

Top Brand: Google

Highly Rated
100K+ customers rate items from this brand highly
Trending
100K+ orders for this brand in past 3 months
Low Returns
Customers usually keep items from this brand

Compare with similar items

This Item
Google Nest Cam with Floodlight - Outdoor Camera - Floodlight Security Camera, White, 1 Count (Pack of 1)
Google Nest Cam with Floodlight - Outdoor Camera - Floodlight Security Camera, White, 1 Count (Pack of 1)
Recommendations
4K Additional Security Camera
4K Additional Security Camera
dummy
Google Weatherproof Cable for Nest Cam (Battery) Only - Snow - 10m, 720p
Google Weatherproof Cable for Nest Cam (Battery) Only - Snow - 10m, 720p
dummy
WYZE Floodlight Camera v2, 2800-Lumen LEDs, 2K HD Outdoor Security Camera, 160° Wide View, Motion Activated Light, 105dB Siren, Cloud & Local Storage, Color Night Vision, for Home Surveillance, Wired
WYZE Floodlight Camera v2, 2800-Lumen LEDs, 2K HD Outdoor Security Camera, 160° Wide View, Motion Activated Light, 105dB Siren, Cloud & Local Storage, Color Night Vision, for Home Surveillance, Wired
dummy
eufy Security Floodlight Camera E340 Wired, Security Camera Outdoor, 360° Pan & Tilt, 24/7 Recording, 2.4G/5G Wi-Fi, 2000 LM, Motion Detection, Built-In Siren, Dual Cam, HB3 Compatible, No Monthly Fee
eufy Security Floodlight Camera E340 Wired, Security Camera Outdoor, 360° Pan & Tilt, 24/7 Recording, 2.4G/5G Wi-Fi, 2000 LM, Motion Detection, Built-In Siren, Dual Cam, HB3 Compatible, No Monthly Fee
Details
Added to Cart
Details
Added to Cart
Details
Added to Cart
Details
Added to Cart
Details
Added to Cart
Price$271.99$89.99-9% $36.49
List: $39.99		$89.98$219.99
Delivery
—
Get it as soon as Thursday, May 16
Get it as soon as Thursday, May 16
Get it as soon as Thursday, May 16
Get it as soon as Thursday, May 16
Customer Ratings
4.24.2 out of 5 stars5,171
3.83.8 out of 5 stars9
4.74.7 out of 5 stars2,080
4.14.1 out of 5 stars177
4.34.3 out of 5 stars405
Night vision
3.6
—
4.3
3.8
4.2
Motion detection
3.6
—
4.7
4.0
3.9
Easy to install
4.5
—
4.5
4.0
—
Picture quality
3.7
—
—
4.0
4.4
Sold By
Next1GenTech (Serial Numbers Recorded)
904 West
Amazon.com
Amazon.com
EufyHome
power source
Battery Powered
Corded Electric
Battery Powered
Corded Electric
AC100V~240V, 50~60Hz 5V/1A (for set up only)
video resolution
1080p
4k
720p
2K
2K
wireless tech
Bluetooth, Wi-Fi
Wi-Fi
Wi-Fi
Wi-Fi
Wi-Fi
mounting type
Wall Mount
Wall Mount
Wall Mount
Ceiling or Wall Mount
Wall / Junction Box / Ceiling
alert type
Motion Only
—
—
Motion Only
Human/ Vehicle / Pet / Motion
number of channels
1
1
1
1
1
low light technology
Night Color
Night Color
Night Color
—
Night Color

From the manufacturer

Nest Cam Floodlight
Nest Cam with Floodlight in the dark

Shine a brighter light on what’s happening.

With LED lights and 180° motion detection, Nest Cam helps you stay aware of important activity outside your home.[1] When something happens, it automatically turns on the lights and sends you an alert.

Cell Phone with Google Home App Alert

Built-in intelligence for better detection.

Nest Cam with floodlight knows the difference between people, animals, and vehicles. Set up your Activity Zones, sensitivity, and kinds of detection so you only get alerts for what matters to you.[1]

Find the right Nest camera for your home.

nest cam with floodlight

Nest Cam w/floodlight NEW

nest cam indoor/outdoor

Nest Cam (battery) NEW

nest cam indoor

Nest Cam (wired) NEW

nest cam outdoor wired

Nest Cam Outdoor

nest cam indoor

Nest Cam Indoor

Customer Reviews
4.2 out of 5 stars
5,171
4.2 out of 5 stars
5,171
4.4 out of 5 stars
3,698
4.4 out of 5 stars
6,848
4.6 out of 5 stars
14,978
Price
$273.90 $176.90 $95.00 $279.99 $239.99
Placement
Outdoor Indoor or Outdoor Indoor Outdoor Indoor
Power source
Wired only Battery. Wired w/cable [8] Wired only Wired only Wired only
3-hour event video history[3]
Yes - included Yes - included Yes - included Snapshots only Snapshots only
1 hour local backup storage[5]
During Wi-Fi and power outage During Wi-Fi and power outage Wi-Fi outage only No No
Required app (free)
Google Home app Google Home app Google Home app Nest app Nest app
Google Nest Cam with Floodlight

Product guides and documents

Installation Manual (PDF)

What's in the box

  • Nest Cam Camera
  • Nest Cam Floodlight
  • Mounting Plate
  • Charge Cable
  • Power Adapter

    • Looking for specific info?

    Product information

    Warranty & Support

    Product Warranty: For warranty information about this product, please click here

    Feedback

    Google Nest Cam with Floodlight - Outdoor Camera - Floodlight Security Camera, White, 1 Count (Pack of 1)

    Google Nest Cam with Floodlight - Outdoor Camera - Floodlight Security Camera, White, 1 Count (Pack of 1)

    Found a lower price? Let us know. Although we can't match every price reported, we'll use your feedback to ensure that our prices remain competitive.

    Where did you see a lower price?

    Fields with an asterisk * are required
    /
    /
    /
    /
    Please sign in to provide feedback.

    Product Description

    Nest Cam with floodlight shines a brighter light on what’s happening at home. The smart security camera detects important activity and knows the difference between people, animals, and vehicles. When something happens outside your home, the Nest Cam security camera automatically turns on the lights and sends you an alert.[1] Plus, view live HD video, replay video recordings, talk to visitors, and more – all from the Google Home app. Nest Cam with floodlight requires a free Google Account and is not compatible with the Nest app. [1]Some features, including mobile notifications, remote control, video streaming, and video recording, require working internet and Wi-Fi. [2]Up to 3 hours recording. Learn more at g.co/nest/3hours. [3]Nest Aware subscription sold separately. [4]Learn more at g.co/nest/cam-mem. [5]Familiar face alerts are not available on cameras used in Illinois.

    Customer reviews

    4.2 out of 5 stars
    4.2 out of 5
    5,171 global ratings

    Customers say

    Customers like the picture quality of the security camera, mentioning it has great resolution and is extremely clear. However, some customers have reported issues with the value and battery life. They also disagree on quality, compatibility, and ease of installation.

    AI-generated from the text of customer reviews

    144 customers mention108 positive36 negative

    Customers like the picture quality of the security camera. They mention that it has a great view, the resolution looks better than the 2K ones they had from Eufy, and the image day or night is way more clear. They also appreciate the reasonable price and the elegant design.

    "...This one sucks.Likes:Reasonable price.Reasonable resolution...." Read more

    "...on things like steam coming from the dryer vent, but the camera is very high resolution, it has good battery life, and the ability to define zones..." Read more

    "...Both day and night (infrared night vision) the picture is crystal clear. You easily control everything on the app." Read more

    "...Sometimes the video doesn't even come up. Sometimes the Google Home app fails to load a 4-second event despite that I have retried many times...." Read more

    344 customers mention122 positive222 negative

    Customers have mixed opinions about the compatibility of the security camera. Some mention that it works very well with maintaining its wifi, while others say that it only works with the Google Home app. Some customers also say that the camera is not supported in the Nest app and is not functional as a security camera without a hard-wired power.

    "...Googles web support page absolutely sucks. Not able to find a phone number to call for technical support OR find a shop to work on it...." Read more

    "...It is working perfectly and has range far beyond where the camera is mounted. The camera still will not connect so I performed a factory reset...." Read more

    "...many, if not all, new Google Nest products, this camera does not work with the Nest App. You now have to use the Google Home app...." Read more

    "...For days now, I have attempted everything to charge them. NOTHING WORKS. Here are my main issues...." Read more

    312 customers mention171 positive141 negative

    Customers are mixed about the quality of the security camera. Some mention that it works pretty good, has good quality, and is impressive, while others say that the home app still is terrible compared to the Nest App and that the app is cumbersome and inconsistent.

    "This is a great product. Bright flood lights. Easy to set up and adjust. Detects visitors and cars coming into driveway." Read more

    "...You now have to use the Google Home app...." Read more

    "These cameras are very nice and the build quality seems superior, however, I’ve used several other brands for home monitoring and they all had..." Read more

    "...As for the products, my doorbell is great. The cameras were nothing fancy and didn't really help me see people clearly...." Read more

    234 customers mention161 positive73 negative

    Customers are mixed about the ease of installation. Some mention the camera was incredibly easy to setup, with a starter guide with helpful tips. However, others say that it was very difficult to setup and required some electrical work.

    "This is a great product. Bright flood lights. Easy to set up and adjust. Detects visitors and cars coming into driveway." Read more

    "...I like them but this is a good and comparable replacement. It was easy to install and it works well.2...." Read more

    "...This required a somewhat difficult installation on a ladder. Everything went fine until I mounted the camera and lost the signal...." Read more

    "...As far as quality goes it's pretty impressive. Very easy to set up and install...." Read more

    149 customers mention32 positive117 negative

    Customers are dissatisfied with the value of the security camera. They mention that it fell short of their expectations, is unreliable, and useless. Some say that the website is very poor and that the cameras have proven to be a big disappointment. They also say that it's not good for active areas like sidewalks and driveways.

    "...efficient than other brands I’ve used (blink) and the accessory cables are outrageously priced if you do want to go the wired route...." Read more

    "...Battery life is short.All in all, very disappointing for something you need to rely on for your safety." Read more

    "...It's OK, but not "smart" because every time a breeze moves a tree branch I get an alert. That makes it almost useless during daylight hours...." Read more

    "...They're excellent hardware, a subscription is inexpensive, and they just work...." Read more

    139 customers mention38 positive101 negative

    Customers are dissatisfied with the battery life of the security camera. They mention that it drains very quickly, it has to be recharged frequently, and it stops functioning during power outages.

    "...Nothing in my network has changed. Within another few days the battery is dead. So I got the camera down and charged it overnight...." Read more

    "They have great quality but personally think the battery dies pretty fast especially in the winter...." Read more

    "...the dryer vent, but the camera is very high resolution, it has good battery life, and the ability to define zones for detection has proven to be..." Read more

    "...The battery mode is a pain to use because the camera doesn’t always want to wake up within the app easily...." Read more

    Excellent product
    4 Stars
    Excellent product
    Great night vision, can’t complain except for the fact that the instructions don’t warn you to record the 6 digit pin on the camera; after installation it is hidden under a cover that’s screwed into the body and can’t be read. This is important if you join another network or if you replace the router. If you don’t have it you will have to get a ladder to remove the camera from its base.
    Hide
    Thank you for your feedback
    Sorry, there was an error
    Sorry we couldn't load the review

    Top reviews from the United States

    Ricknflorida
    5.0 out of 5 stars NEST Cam failed two months after warranty was up! POS!!!
    Reviewed in the United States on March 28, 2024
    Size: 2 Count (Pack of 1)Style: Nest Cam (Outdoor or Indoor, Battery)Verified Purchase
    Update - After numerous calls and one dedicated employee, I was able to get my problem resolved. It was a painful process but they did right by me and Thank You!

    -----

    I have a NEST cam purchased last Jan 2023. Warranty is expired and the unit just failed March 2024. Googles web support page absolutely sucks. Not able to find a phone number to call for technical support OR find a shop to work on it. Totally disgusted with Google! :(
    14 people found this helpful
    Helpful
     Report
    Mark D. Miller
    5.0 out of 5 stars Just What I Wanted
    Reviewed in the United States on April 4, 2024
    Size: 1 Count (Pack of 1)Style: Nest Cam with FloodlightVerified Purchase
    I didn't have security camera coverage in part of my back yard. Not that it's a big yard, it's just the way the house is built. I have had a Feit Electric floodlight/camera I bought at Costco for $100 about a year ago. It's OK, but not "smart" because every time a breeze moves a tree branch I get an alert. That makes it almost useless during daylight hours. When I saw the Google unit on sale for $220 I bought one for my patio. Wish I would have bought two at that price because the Google unit is great. The floodlights, camera and sensitivity are just right. The best compliment I can pay is that I will buy a second one if/when it goes on sale again, or I have extra money sometime.
    One person found this helpful
    Helpful
     Report
    Ed L
    5.0 out of 5 stars Impressive
    Reviewed in the United States on February 20, 2024
    Size: 1 Count (Pack of 1)Style: Nest Cam (Outdoor or Indoor, Battery)Verified Purchase
    I've had my camera outdoors now for about five months. One of my main concerns was how long the battery holds a charge. Even during this winter where I live, with daytime temperatures mostly in the 30s and nighttime in the teens and 20s, the battery charge lasts for about four months. That means only recharging 3–4 times per year max. Better than I expected!

    I did find that more motion sensing activations drain the battery faster, so I adjusted my setting to detect only people. No animals /pets.

    As far as quality goes it's pretty impressive. Very easy to set up and install. Both day and night (infrared night vision) the picture is crystal clear. You easily control everything on the app.
    11 people found this helpful
    Helpful
     Report
    Mike Bilger
    5.0 out of 5 stars Extremely effective.
    Reviewed in the United States on March 2, 2024
    Size: 1 Count (Pack of 1)Style: Nest Cam with FloodlightVerified Purchase
    Got one of these when I moved, and it's done a lot for my peace of mind. The installation is a little tricky, but once I got it set up and running I found it to be a pretty good motion sensor light and camera system combination. Motion sensing is a little too sensitive at times, I've had it trigger on things like steam coming from the dryer vent, but the camera is very high resolution, it has good battery life, and the ability to define zones for detection has proven to be very useful too.
    9 people found this helpful
    Helpful
     Report
    Malissa Atkins
    1.0 out of 5 stars DON'T BUY! BEWARE!
    Reviewed in the United States on August 16, 2023
    Size: 2 Count (Pack of 1)Style: Nest Cam (Outdoor or Indoor, Battery)Verified Purchase
    Please DO NOT waste you time with this. You will NEVER get support when the cameras malfunction.
    I purchased these July 12, 2023. When I got the two cameras and the doorbell, I charged them and waited until July 15th for my son to come help me mount them outside in my yard. Everything seemed fine. Then it was time to charge them. I could get a step stool and reach the cameras, so I brought them inside. This was August 13th, around 4 weeks of use. I have them under the roof edge, protected from the sun and rain. For days now, I have attempted everything to charge them. NOTHING WORKS. Here are my main issues.

    First, I want to address my experience with Amazon customer service. The first person stated they would issue a return and I could exchange them. Great, just what I wanted. I felt maybe I got a bad batch of cameras. As she was starting the process, I was stating that I looked online for help. I seen a few forums talking about the issue but nothing resolved. She then asked if I would be willing to talk to Amazon technical support. Sure, I can do that. Maybe they have some experience with this issue.

    Talked with the next person, he runs through everything about what I have tried. I explain it says "offline" and even on the charger, it is not registering on my Google Home app. When charging my doorbell, it shows it as charging and how long until charged. Not with the cameras. I even removed them from my home network, did a factory reset, and still they show up as 5 days of charge left and will not register as charging. At this point he says, "Let me call this number for Google and see if I can get someone on the phone to help us and I can see if I can get you transferred to them". Great! Maybe they have an easy fix so I don't have to send them back. A few minutes later, he gives an update about still being on hold. He does this a few times. Great communication, I loved him checking in with me. Another 10 minutes goes by and he gets back on the phone. Now I already told him, I used Google to find a customer support or technical support number for Nest products and Google couldn't tell me.

    You are not going to believe what GOOGLE told him. So he tells me that Google would not allow him to transfer or connect me on the call. I had to personally reach out to connect with them. This technical person said they would not be able to give any guidance to him, or offer suggestions to try and fix this. WOW! SO he said they gave him a way for me to connect with them. ( support dot google dot com backslash googlenest ) YOU GOT TO BE KIDDING ME. I explained to the Amazon Support person that I have spent 2 days on this same website and can't connect to anyone. You answer the questions and it takes you to a forum and question section where someone with the same question has been getting feedback about. Let me tell you this: If you have issues like me where your camera is offline and won't connect to your home network, or you can't get it to charge, you won't find anything here. There is literally no connection to this in the options given. Now you can search on Google and it will take you to a few places, but it won't directly offer you this as an issue to attempt to resolve.

    So the Amazon Support person said he would transfer me back so I can get an exchange or a refund if I wanted it. Now another person takes my call. She reviews what is going on and asks me "What do you want now?" Um, an exchange on the product. She says she can't process an exchange or refund. My window of opportunity ended yesterday. No it did not. I watched it on my end and it says August 16th and that is today. I tried for days to try and get this figured out. I need to send this back so you can send me out a replacement. Again she says no. So I walked through the process on my computer while speaking to her. I then said, should I hit the submit button and take it to my local Kohl's? I want to exchange, not refund. She puts me on hold and comes back to say she can't exchange, just refund. She was able to find another way around it in the system. REALLY?

    So in the end, I am getting a refund that will take 2-3 weeks. Normally it goes onto my Amazon balance and I can order it again right away. Not this time! It goes to my credit card, who is not going to process that refund right away and sit on it for awhile. I asked why it can't be issued as a credit on my Amazon account and was not given a "solid" reason. So I hung up and called back. Next person explains "Due to the high value item, it goes back to the original payment method. We do not offer exchanges with high value items". Interesting.

    Now I know where I will not be buying any "high value" electronics from. I will find them locally and purchase in the store. This is highly unacceptable customer service. Now I will not be able to have cameras on my home until Thanksgiving break because I won't have anyone around me to install them. Everyone is leaving for school soon. I can't climb a ladder and use a drill or power tool to install them.

    As for the products, my doorbell is great. The cameras were nothing fancy and didn't really help me see people clearly. I wanted to have more than 30 seconds recording when someone was in my yard. It defaults back to 30 seconds and the settings show you can have it for 2 or 3 minutes. I also did that subscription thing, which I think is probably a waste of money. After a few weeks being installed, I constantly had my cameras show offline, then they would show online after a few hours. Not worth the price of these things. My neighbor has different cameras, so maybe I will just look for something else when I finally get a refund.

    Amazon, you really need to consider your return policy. I can send back $7 glasses and get an exchange right away. Even weeks later. But have an issue with a "high value" item and you are treated like someone who cried wolf.
    Google, you really need to have a way for someone to contact you.
    248 people found this helpful
    Helpful
     Report
    Dorian Rodriguez
    4.0 out of 5 stars The good and the bad
    Reviewed in the United States on April 28, 2024
    Size: 1 Count (Pack of 1)Style: Nest Cam (Outdoor or Indoor, Battery)Verified Purchase
    There are good things and bad things about the camera. I've had mine for almost 2 years. First off I would not recommend to use it as a battery-camera only, unless you want to be plugging the charger frequently. The range is not what thay advertise, specifically if you want to get the most out of the camera with best resolution and longer clip duration. I have mine connected permanently. One of the pros is the reliability of the camera. I think the sensors are good. I haven't had a single problem with false notifications. Face recognition is not the best but that doesn't bother me. Sometimes, it will mistake one person with another one, but not too bad. One thing I am very impressed with is the audio quality. Most times you can hear clearly what people are talking well over 20 yards away. Some clips are not long enough, even when I have set up the maximum duration and since I don't have a way to continuously record, I have missed a few events. I love the feauture of configuring different zones. The camera and sensors do a good job separating and recognizing different zones. I agree with soome comments about poor technical support. I have sent a couple emails to Tech Support and never heard back from them. In general it is a reliable camera that I have trusted my front yard and I have had zero malfunctions in the almost 2 years that I have used it.
    Helpful
     Report
    Danny
    5.0 out of 5 stars Nest camera
    Reviewed in the United States on May 2, 2024
    Size: 2 Count (Pack of 1)Style: Nest Cam (Outdoor or Indoor, Battery)Verified Purchase
    Easy to install, but must have power plugs close it wired connection is desired
    Helpful
     Report
    Emilie M. Roth
    5.0 out of 5 stars Great Camera Motion Detection Flood Light
    Reviewed in the United States on April 26, 2024
    Size: 1 Count (Pack of 1)Style: Nest Cam with FloodlightVerified Purchase
    This is a great product. Bright flood lights. Easy to set up and adjust. Detects visitors and cars coming into driveway.
    Helpful
     Report

    Top reviews from other countries

    Translate all reviews to English
    Amazon Customer
    5.0 out of 5 stars Great picture quality
    Reviewed in Canada on February 15, 2024
    Size: 1 Count (Pack of 1)Style: Nest Cam with FloodlightVerified Purchase
    Fairly easy to install. The pictures are really clear with good colour. Floodlight is great for our dark walkway.
    Wired so not batteries to worry about. Very happy with this purchase.
    Report
    Amazon Customer
    5.0 out of 5 stars Easy installation
    Reviewed in Canada on February 15, 2024
    Size: 2 Count (Pack of 1)Style: Nest Cam (Outdoor or Indoor, Battery)Verified Purchase
    Everything working well so far. Clear picture.
    Battery does not last that long but it is easy to recharge. Arrived quickly and well packaged.
    Report
    Daniel Bergeron
    5.0 out of 5 stars Works well
    Reviewed in Canada on June 17, 2023
    Size: 1 Count (Pack of 1)Style: Nest Cam (Outdoor or Indoor, Battery)Verified Purchase
    No complaints! Works as advertised.
    Report
    jaime J.
    5.0 out of 5 stars Excelente producto precio relación
    Reviewed in Mexico on November 29, 2022
    Size: 2 Count (Pack of 1)Style: Nest Cam (Outdoor or Indoor, Battery)Verified Purchase
    Cumplen 100% las expectativas, tienen un excelente ángulo de visión, son muy certeras al mandar notificaciones.
    Report
    Jonny Palazuelos
    4.0 out of 5 stars Es un producto muy bueno, pero...
    Reviewed in Mexico on February 22, 2024
    Size: 2 Count (Pack of 1)Style: Nest Cam (Outdoor or Indoor, Battery)Verified Purchase
    El producto es muy bueno, excelente imagen de video, app, etc. El unico inconveniente es que dura solamente 7 dias, tendre que ponerle una selda solar para no tener que cargar la camara cada semana.
    Report